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Orders and Shipping

Can I cancel my order?

You can cancel your order at any time before it is dispatched for shipment. To request a cancellation, please email our customer service team with "cancel" in the subject line. You will receive an email confirmation within 24 hours notifying you if t

How to track my order?

We understand how important it is for you to know the status of your order. After you've placed your order, we'll send you a confirmation email which will include a tracking number. You can use this number to check the status of your shipment on our

How long will it take to get my order?

Standard shipping within the USA typically takes 3-4 business days. Please note this estimate includes processing time, which usually takes 1 business day but can extend to 2 business days during busy periods. We strive to process and ship orders as

Can I change the shipping option or speed after I placed my order?

We can upgrade your shipping options as long as the shipping label has not yet been generated by our logistics team. Once the label is created, we cannot make changes to the shipping speed, as it could cause confusion and risk delays or incomplete de

Why hasn’t my order shipped yet?

If your order hasn’t shipped yet, here are a few common reasons:. 1. Processing Time:. ◦ Orders typically take 1 business day to process but may take up to 2 business days during busy periods. 2. Cut-off Time:. ◦ If you placed your order after our da

Which carrier do you use?

We primarily ship with UPS, as we’ve found them to be the most reliable for our type of goods. However, if you select the Free Shipping option, we’ll choose the best value-for-money carrier, with a strong preference for UPS to ensure your order arriv

Do you ship orders outside the US?

We only deliver within the U.S. This focused approach allows us to maintain our commitment to providing reliable, fast, and exceptional service to our customers. If you have any questions or special requests, feel free to contact us—we’re happy to he