How do I submit a warranty claim?Updated an hour ago

To start a warranty claim, go to https://warranty.padelusa.com and submit the claim through the Padel USA warranty portal.

For the full overview, see our Warranty Guide: https://padelusa.com/pages/warranty-guide.

Before you start, have your order number, checkout email, and the affected product nearby. The review is easier when the photos are clear and the product details are readable.

You will usually need to:

1. Enter your order number and checkout email.
2. Select the affected product from your order.
3. Describe what happened in simple terms.
4. Upload the requested photos or videos.
5. Review your details and submit the claim.

If your order includes multiple products, choose only the item with the issue. If more than one product has an issue, submit a separate claim for each item so the review stays clear.

Helpful details include when you first noticed the issue, how the product was being used, and whether the problem changed over time.

After you submit the claim, Padel USA will review the information in the portal and follow up with the next step. If the brand needs to review the case, the portal helps us prepare a clearer claim package for them.