My tracking says "Label Created" but there's no movement — what does it mean?Updated 5 days ago

If your tracking shows “Label Created – UPS has not received the package yet,” it usually means the shipment is prepared but hasn’t been picked up or scanned by UPS yet.

✨ What’s happening behind the scenes:

• Your package is ready, but UPS hasn’t picked it up yet

• Sometimes we prep orders after the driver has passed — in that case, pickup happens the next business day

• Occasionally, the driver picks it up, but the first scan doesn’t happen until it reaches the next UPS facility

⏳ What should I do?

• If it’s been less than 48 hours, hang tight — tracking should update once UPS scans it at the next facility

• If it’s been more than 48 hours with no movement, reach out to us and we’ll help right away