Everything you need to know about placing, modifying, or resolving issues with your orders — from checkout to fulfillment.
Yes — you can cancel your order as long as it hasn’t been fulfilled yet. To cancel automatically:. Use our Live Chat on the website. Select "Cancel my order" when prompted by the AI Agent. If your order hasn't entered the fulfillment process, it will
Tracking your order is easy — and there are multiple ways to do it. Once your order is placed, you’ll receive a confirmation email with a tracking number.You can click the link in that email to follow your shipment via the carrier's website. Use the
We work hard to ship your order as quickly as possible — often on the same business day. Delivery time: 3–4 business days. Processing time: Usually 1 business day, up to 2 during busy periods. Orders placed before 12 PM (noon): usually ship the same
If your order hasn’t shipped yet, it’s usually due to one of the reasons below:. Most orders are processed within 1 business day, but during busy periods it can take up to 2 business days. Orders placed after 12 PM ET are processed the next business
Yes — if your order hasn’t been fulfilled yet, you can update the shipping address directly through our Live Chat using the AI Agent. Open the Live Chat on our website. Simply tell the Agent you’d like to update your shipping address. If your order h
🚚 Which carrier do you use?. We primarily ship with UPS, as they’ve proven the most reliable for the type of goods we sell. If you select Free Shipping, your order will usually ship with UPS Ground — it offers great value while ensuring safe and tim
We only deliver within the U.S. — and we’re fully committed to supporting the growing padel community across the country. ✨ Why U.S.-only?. Due to brand restrictions, we’re only authorized to sell within the U.S. This is common across padel retailers
If your tracking shows “Label Created – UPS has not received the package yet,” it usually means the shipment is prepared but hasn’t been picked up or scanned by UPS yet. ✨ What’s happening behind the scenes:. Your package is ready, but UPS hasn’t pic
If your tracking hasn’t updated in several days or your package appears to be lost, here’s what to do:. Contact UPS first — the courier can often help locate the package or provide an update. If the issue isn’t resolved, reach out to our support team
We’re really sorry about that — we know how frustrating this can be. Don’t panic — we're here to help and will do everything we can to resolve the situation quickly. ✨ First, double-check a few things:• Review the tracking page to see if a reception
Yes — if you're traveling to the US and want your order delivered to a friend’s house, hotel, or Airbnb, we can schedule the shipment to match your timeline. ✨ How it works:• Before placing your order, contact us via Live Chat• Let us know your desir
Yes — as long as your order hasn’t been fulfilled (and packed), we can still add or remove items for you. ✨ How it works:• Contact us via Live Chat as soon as possible• Let us know what you’d like to add or remove• We’ll manually update your order an