Shipping & Delivery
Can you ship to a hotel, club, or temporary address?
Yes, but temporary-address shipments carry extra risk. Before shipping to a hotel, club, vacation rental, or other temporary address, please confirm that the location can receive and safely hold packages for you. Padel USA is not responsible for pack
What happens if my package is refused, unclaimed, or returned to sender?
Refusing a package or failing to accept delivery does not automatically cancel the order. If a package is returned to us because the address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable, we will contact you after we recei
How do I track my order?
Tracking your order is easy — and there are multiple ways to do it. Once your order is placed, you’ll receive a confirmation email with a tracking number.You can click the link in that email to follow your shipment via the carrier's website. Use the
When will my order ship?
Orders are processed Monday-Friday, excluding holidays. Orders placed before 12 PM Eastern on a business day are usually processed the same day, but same-day shipping is not guaranteed. Orders placed after the cutoff, on weekends, or on holidays are
Why hasn’t my order shipped yet?
If your order hasn’t shipped yet, it’s usually due to one of the reasons below:. Most orders are processed within 1 business day, but during busy periods it can take up to 2 business days. Orders placed after 12 PM ET are processed the next business
Which carrier do you use?
🚚 Which carrier do you use?. We primarily ship with UPS, as they’ve proven the most reliable for the type of goods we sell. If you select Free Shipping, your order will usually ship with UPS Ground — it offers great value while ensuring safe and tim
Do you ship outside the USA?
We only deliver within the U.S. — and we’re fully committed to supporting the growing padel community across the country. ✨ Why U.S.-only?. Due to brand restrictions, we’re only authorized to sell within the U.S. This is common across padel retailers
My tracking says "Label Created" but there's no movement — what does it mean?
If your tracking shows “Label Created – UPS has not received the package yet,” it usually means the shipment is prepared but hasn’t been picked up or scanned by UPS yet. ✨ What’s happening behind the scenes:. Your package is ready, but UPS hasn’t pic
What if my package is lost or damaged in transit?
If tracking has not updated for several business days or your package appears to be lost in transit, contact the carrier first when possible, then contact our support team with your order number so we can review the shipment. If your package arrives
What happens if my package says delivered but I cannot find it?
If tracking shows that a package was delivered to the shipping address entered at checkout, Padel USA is not responsible for loss or theft after delivery. Carrier insurance may not apply when a package is marked as delivered, because carriers general
Can I schedule a delivery or request a specific delivery time?
Yes — if you're traveling to the US and want your order delivered to a friend’s house, hotel, or Airbnb, we can schedule the shipment to match your timeline. ✨ How it works:• Before placing your order, contact us via Live Chat• Let us know your desir
How long does shipping take?
Standard shipping usually arrives within 3-5 business days after the order ships. Delivery estimates can vary by destination, carrier delays, weather, holidays, or peak-volume periods. Available shipping methods, rates, and eligible free-shipping pro