Shipping & Delivery
Tracking, delivery timing, carrier information, package issues, and shipping exceptions.
Can you ship to a hotel, club, or temporary address?
Yes, but temporary-address shipments carry extra risk. Before shipping to a hotel, club, vacation rental, or other temporary address, please confirm that the location can receive and safely hold packages for you. Padel USA is not responsible for pack
What happens if my package is refused, unclaimed, or returned to sender?
Refusing a package or failing to accept delivery does not automatically cancel the order. If a package is returned to us because the address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable, we will contact you after we recei
How do I track my order?
When your order ships, we send a tracking email to the email address used at checkout. Tracking links can take time to update after the carrier receives the package. If your order ships in more than one package, you may receive more than one tracking
When will my order ship?
Orders are processed Monday-Friday, excluding holidays. Orders placed before 12 PM Eastern on a business day are usually processed the same day, but same-day shipping is not guaranteed. Orders placed after the cutoff, on weekends, or on holidays are
Why hasn't my order shipped yet?
Orders are processed Monday-Friday, excluding holidays. Orders placed before 12 PM Eastern on a business day are usually processed the same day, but same-day shipping is not guaranteed. Orders placed after 12 PM Eastern, on weekends, or on holidays a
Which carrier do you use?
Carrier options can vary by destination, package size, service availability, and the shipping method selected at checkout. The available shipping methods and rates are shown at checkout before payment. After your order ships, your tracking email will
Do you ship outside the USA?
Padel USA is focused on serving the U.S. market so we can provide the best product selection, shipping reliability, and customer support for padel players in the United States. Because of brand and regional restrictions, we may not be able to ship ou
Why does my tracking say Label Created?
Label Created usually means your shipping label has been generated, but the carrier has not scanned the package into its network yet. This can happen when an order is packed near the end of the business day, during carrier pickup timing, or when the
What if my package is lost or damaged in transit?
If tracking has not updated for several business days or your package appears to be lost in transit, contact the carrier first when possible, then contact our support team with your order number so we can review the shipment. If your package arrives
What happens if my package says delivered but I cannot find it?
If tracking shows that a package was delivered to the shipping address entered at checkout, Padel USA is not responsible for loss or theft after delivery. Carrier insurance may not apply when a package is marked as delivered, because carriers general
Can I schedule a delivery or request a specific delivery time?
Yes — if you're traveling to the US and want your order delivered to a friend’s house, hotel, or Airbnb, we can schedule the shipment to match your timeline. ✨ How it works:• Before placing your order, contact us via Live Chat• Let us know your desir
How long does shipping take?
Standard shipping usually arrives within 3-5 business days after the order ships. Delivery estimates can vary by destination, carrier delays, weather, holidays, or peak-volume periods. Available shipping methods, rates, and eligible free-shipping pro