What if my package is lost or damaged in transit?Updated 12 hours ago

If tracking has not updated for several business days or your package appears to be lost in transit, contact the carrier first when possible, then contact our support team with your order number so we can review the shipment.

If your package arrives damaged, contact us as soon as possible with clear photos of the shipping box, packaging, and damaged item.

Depending on the issue, we may work with the carrier, review any available shipping protection, or provide another appropriate resolution.

If tracking shows the package was delivered to the shipping address entered at checkout, see our delivered-package guidance.