What happens if my package says delivered but I cannot find it?Updated 4 hours ago

If tracking shows that a package was delivered to the shipping address entered at checkout, Padel USA is not responsible for loss or theft after delivery.

Carrier insurance may not apply when a package is marked as delivered, because carriers generally rely on the delivery scan as proof of delivery.

If you cannot find a package marked delivered, please check with household members, neighbors, building staff, front desk teams, mailrooms, or the carrier first.

If you purchased extra shipping protection at checkout, contact us so our team can help work through the express replacement process.