What if my package gets lost or arrives damaged?Updated a month ago
📦 Lost Packages
If your tracking hasn’t updated in several days or your package appears to be lost, here’s what to do:
Contact UPS first — the courier can often help locate the package or provide an update.
If the issue isn’t resolved, reach out to our support team immediately with your order number.
We’ll investigate with UPS and open a claim on our side if needed.
⚠️ Do not open a claim directly with UPS yourself, as it may interfere with our ability to handle the case and can reduce the chances of a successful resolution.
📸 Damaged Packages
If your package arrives damaged, let us know within 48 hours of delivery. Contact us through live chat or our contact form with:
A short description of the issue
Clear photos of the damaged item(s) and the shipping box
We’ll review your case and arrange a replacement or refund as quickly as possible.
🛡️ We go the extra mile to protect your order
At Padel USA, we do everything we can to make sure your order arrives in perfect condition:
We use filler paper and protective packaging, especially for fragile products like rackets
We ship with UPS for their high reliability
Orders over a certain value are automatically covered with extra insurance
You can also add Shipping Protection at checkout — if your racket is lost, damaged, or stolen, we’ll send a replacement express after a short claim form is completed