What should I do if I receive a damaged or incorrect item?Updated a month ago

We’re really sorry — that’s not the experience we want you to have. If you received the wrong item or your order arrived damaged, we’ll make it right.

✨ Here’s what to do:
• Contact our customer support team within 7 days of receiving the item
• Keep all original packaging and paperwork
• If possible, send us photos of the damaged or incorrect item

🛠️ Our team will review your case quickly and provide a solution — whether that’s a replacement, refund, or return label. We’re here to make sure it’s resolved to your satisfaction.

💬 Need help now? start a live chat and we’ll take care of it.