Returns & Exchanges
Covers return policies, exchange procedures, and conditions
What is your return policy?
We accept eligible returns through the Padel USA Return Portal. Return requests must be started within 30 days from the date of purchase. Items must be unused, clean, undamaged, and in original condition with tags, packaging, boxes, accessories, and
Who pays for return shipping?
For standard returns, Padel USA provides the return label and deducts a flat $10 return/restocking fee from the refund to help cover return shipping and processing costs. If Padel USA made an error, you received the wrong item, or your item arrived d
What should I do if I receive a damaged or incorrect item?
Start a return request through the Return Portal and upload clear photos as soon as possible. Depending on the issue, we may offer a replacement, exchange, refund, store credit, repair/warranty direction, or another resolution. If the issue was cause
How do I start a return or exchange?
Start your return through the Return Portal. Please do not send an item back without submitting a return request first. Returns sent without approval may be refused or delayed.
What condition does my item need to be in for a return?
Eligible returns must be unused, unworn, undamaged, clean, and in new, resaleable condition. Items should be returned with all original tags, packaging, boxes, accessories, and protective materials where applicable. If an item comes back used, damage
Are padel rackets returnable?
Padel rackets must be returned unused and in new condition. Protective plastic must still be intact where applicable. If your racket arrived damaged, upload clear photos in the Return Portal. In some damaged-racket cases, our team may review whether
Are padel shoes returnable?
Padel shoes must be unworn outdoors and returned in new condition with the original shoe box. The shoe box is part of the product. Please do not tape, write on, damage, or ship using only the manufacturer shoe box. Place the shoe box inside a shippin
Are bags, accessories, grips, overgrips, and balls returnable?
Bags must be unused, clean, and returned with tags attached and original packaging where applicable. Accessories, grips, and overgrips must be unused, unopened where applicable, clean, and returned with original packaging and tags where applicable. B
What items are final sale or not eligible for standard return?
Items marked final sale are not eligible for return, exchange, or store credit. Gift cards, shipping protection, and other non-merchandise charges are not eligible for standard merchandise returns unless required by law or explicitly stated otherwise