Who pays for return shipping?Updated a month ago
In most cases, return shipping is at the customer’s expense. This helps us cover the real costs involved in processing returns — while keeping our product prices fair and competitive for everyone.
✨ Why we ask customers to cover return shipping:
Shipping costs: Returning items to our warehouse involves carrier fees, which can add up quickly
Inspection & restocking: Every item is carefully inspected and repackaged by our team before it’s returned to inventory
We do our best to keep this cost as low as possible, and in many cases, customers can choose their preferred return method.
📦 Note:
If you're returning a product due to an error on our end (wrong item, defective, etc.), we’ll of course cover the return shipping in full.
Thank you for understanding — this helps us maintain excellent service while supporting a more sustainable operation.