My order shows as delivered, but I haven’t received it — what should I do?Updated a month ago

We’re really sorry about that — we know how frustrating this can be. Don’t panic — we're here to help and will do everything we can to resolve the situation quickly.

✨ First, double-check a few things:
• Review the tracking page to see if a reception name or signature was recorded
• Ask neighbors, building staff, or anyone nearby who may have accepted the package on your behalf
• Double-check around your delivery area (porch, side door, mailbox, etc.)

If you still can’t locate the package, contact us right away via Live Chat.

⚠️ Don’t open a claim directly with UPS before contacting us — this can interfere with our process and lower the chances of a successful resolution. We'll handle it for you.

🛡️ We go the extra mile to protect your order

At Padel USA, we take delivery issues seriously — and we’ve got your back.

If you purchased Shipping Protection at checkout, we’ll send you an express replacement as soon as you complete a short claim form — no stress.

💬 Still missing your package? Start a Live Chat and we’ll take care of the rest.