Warranty & Claims
Warranty coverage, product claims, photo requirements, defect reviews, and warranty portal next steps.
What is your warranty on padel rackets?
Racket warranty reviews should be submitted through our warranty portal with photos, order information, and a clear explanation of the issue.
What is your warranty on padel shoes?
Shoe warranty reviews should be submitted through our warranty portal with clear photos of both shoes, soles, labels, and the affected area.
How do warranty reviews work?
Warranty reviews are for possible manufacturing defects. Padel USA has a dedicated warranty portal to help collect the right information, review the claim, and work with the brand when brand review is needed.
What is usually covered by warranty?
Warranty coverage is usually for manufacturing defects that appear during normal use. Each claim is reviewed based on the product, brand guidance, product condition, and evidence provided.
What is usually not covered by warranty?
Warranty reviews usually do not cover normal wear, cosmetic marks from use, accidental damage, impact damage, misuse, repairs, modifications, or naturally worn replaceable parts.
How do I submit a warranty claim?
To start a warranty claim, go to `https://warranty.padelusa.com` and submit the claim through the Padel USA warranty portal.
What photos or videos should I upload for a warranty claim?
Upload clear, well-lit photos that show the full product, the issue area, and any serial number, barcode, label, or batch code requested.
What happens after I submit my warranty claim?
After you submit a warranty claim through `https://warranty.padelusa.com`, Padel USA reviews the order details, product information, issue description, and uploaded evidence.