Returns, Refunds & Exchanges
Return eligibility, return shipping, exchanges, refund timing, and final-sale review rules.
What is your return policy?
We accept eligible returns through the Padel USA Return Portal. Return requests must be started within 30 days from the date of purchase. Items must be unused, clean, undamaged, and in original condition with tags, packaging, boxes, accessories, and
Who pays for return shipping?
For many standard returns, Padel USA provides the return label and a $10 return/restocking fee may apply to help cover return shipping and processing costs.
What should I do if I receive a damaged or incorrect item?
Start a return request through the Return Portal and upload clear photos. Depending on the issue, we may offer a replacement, exchange, refund, store credit, repair/warranty direction, or another resolution. If the issue was caused by Padel USA or th
How do I start a return or exchange?
Start your return through the Return Portal. Please do not send an item back without submitting a return request first. Returns sent without approval may be refused or delayed.
What condition does my item need to be in for a return?
Eligible returns must be unused, unworn, undamaged, clean, and in new, resaleable condition. Items should be returned with all original tags, packaging, boxes, accessories, and protective materials where applicable. If an item comes back used, damage
Are padel rackets returnable?
Padel rackets must be returned unused and in new condition. Protective plastic must still be intact where applicable. If your racket arrived damaged, upload clear photos in the Return Portal. In some damaged-racket cases, our team may review whether
Are padel shoes returnable?
Padel shoes must be unworn outdoors and returned in new condition with the original shoe box. The shoe box is part of the product. Please do not tape, write on, damage, or ship using only the manufacturer shoe box. Place the shoe box inside a shippin
Are bags, accessories, grips, overgrips, and balls returnable?
Bags must be unused, clean, and returned with tags attached and original packaging where applicable. Accessories, grips, and overgrips must be unused, unopened where applicable, clean, and returned with original packaging and tags where applicable. B
What items are final sale or not eligible for standard return?
Some items may not be eligible for a standard return, refund, or exchange.
Why was my refund reduced or denied?
All returns may be reviewed, and products may be inspected when required, before a refund, exchange, or store credit is finalized.
When will I receive my refund?
After we receive your return, our team will review it and inspect the product when required.
Can I exchange instead of getting a refund?
Yes. If your item is eligible, the Return Portal may show exchange options before you choose a refund.
How does store credit work?
Store credit lets you use your approved return value toward a future Padel USA order instead of receiving a refund to your original payment method.